Managed Services16 May 20238 min read
Managed Services Operating Models
Managed services contracts come in shapes that look interchangeable on a procurement deck and operate completely differently in practice. A decision framework for which model fits which platform — and the signs that the model has stopped working.
Enterprise Integration10 May 20228 min read
Enterprise Integration Monitoring
Most integration monitoring tells you that processes are running. Useful integration monitoring tells you whether the business is being served. An operational guide to the metrics that matter, the alerts that should fire, and the dashboards an operations engineer can actually use.