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Managed SupportMidFull-time
L2 Application Support Analyst
Front-line incident and service-request handling across a large enterprise application — functional triage, fulfilment, and knowledge-base upkeep.
- Location
- Remote (India)
- Work model
- Remote
- Experience
- 3+ years
- Markets
- India
- Posted
- 7 June 2026
- Type
- Full-time
The mandate
You are the front line of application support. You handle incidents and service requests across a large enterprise application, triage functional issues across many modules, fulfil routine requests, and keep the knowledge base current. A remote role for someone who brings order and responsiveness to day-to-day support.
Responsibilities
- Handle front-line incidents and service requests across the application.
- Perform functional triage across multiple modules.
- Fulfil routine service requests within defined SLAs.
- Provide user and access management support across authentication channels.
- Maintain knowledge-base articles and support documentation.
Requirements
- 3+ years in application support or service-desk L2 roles.
- Strong functional troubleshooting and ticket-management discipline.
- Familiarity with ITIL incident and service-request processes.
- Clear written communication for knowledge-base and user guidance.
- Able to work remotely, including on-call rotation.
What you'll be asked
Describe how you triage and prioritise incidents across a multi-module application.
The application form below asks this question. Concrete, specific answers move forward; generic answers don't.