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Managed SupportMidFull-time
L2/L3 Support Analyst (2 openings)
Secondary triage and L3 hand-off coordination, on-call rotation for priority incidents, complex service requests, and minor changes under release control. Two openings.
- Location
- Remote (India)
- Work model
- Remote
- Experience
- 4+ years
- Markets
- India
- Posted
- 7 June 2026
- Type
- Full-time
The mandate
You bridge front-line support and deep engineering. You handle secondary triage, coordinate L3 hand-offs, carry on-call rotation for priority incidents, work complex service requests, and implement minor changes under release control. Two remote openings on a senior-led support team where the work has to run around the clock.
Responsibilities
- Perform secondary triage and coordinate hand-off to L3 engineering.
- Carry on-call rotation for priority (P1/P2) incident cover.
- Work complex service requests across modules.
- Implement minor changes under release control.
- Contribute to the known-error database and runbooks.
Requirements
- 4+ years in application support spanning L2 and L3 hand-off responsibilities.
- Comfort with on-call rotation and priority-incident response.
- Working knowledge of integration, database, and front-end issue patterns.
- ITIL-aligned incident, problem, and change discipline.
- Able to work remotely, including rostered on-call.
What you'll be asked
Describe your experience with on-call rotation and how you handle a P1 incident.
The application form below asks this question. Concrete, specific answers move forward; generic answers don't.