Enterprise platforms partner
Intellectual × Pega
Case management and decisioning with generative AI. We build on Pega where complex case work and next-best-action decisioning meet: claims, onboarding and service, with generative AI assisting the people who decide.
Pega partnerWhat we build
What we build with Pega
01
Case automation
Pega case types for claims, onboarding and servicing with SLA tracking.
02
Decisioning
Rules and models that recommend the next best action, explained to the reviewer.
03
GenAI assistance
Summaries, drafts and guidance inside the case, grounded in your policy.
Example solution
Claims case assistant
Summarises the claim file, flags missing evidence and drafts the decision letter for the handler to approve.
Illustrative solution pattern.
Pega services we use
- Pega Platform
- Customer Decision Hub
- Pega GenAI
- Process Fabric
Other partners
Model-agnostic by design.
Building on Pega? Let's scope it.
Tell us the workflow and the constraints. We'll come back with the architecture, the model choice and what a first version would take.
Abu Dhabi · GCC hubHyderabad · Engineering HQDelaware · North America